Facom — SFCC order sync, Boomi and ShipCompliant integration
Salesforce Commerce Cloud backend work for professional tools brand Facom — middleware integration and automated order synchronisation.
At a glance
- Brand
- Facom
- Sector
- Professional tools and industrial supply
- Engagement
- Dec 2021 – Nov 2023, at OSF Digital
- Platform
- Salesforce B2C Commerce (SFRA)
The brief
Facom makes professional hand and power tools and is part of Stanley Black & Decker. Its storefront runs on Salesforce B2C Commerce, and the backend problem here is less about merchandising than about integration: a tools business sits inside a wider enterprise landscape of ERP, fulfilment and compliance systems, and the storefront has to exchange data reliably with all of them.
What I built
The customisation again lived in SFRA cartridges. The centre of gravity on this account was middleware and order flow.
Boomi
Dell Boomi is an integration platform — the layer that moves data between Commerce Cloud and enterprise systems that have no direct knowledge of each other. Working against middleware changes the shape of the problem: you are designing a contract between systems rather than calling an API directly, and the failure modes are asynchronous.
ShipCompliant
ShipCompliant handles shipping compliance — the rules governing what can be shipped where. Compliance integrations are unforgiving in a specific way: a wrong answer is not a degraded experience, it is a shipment that should not have been allowed.
Automated order sync
Orders placed on the storefront have to reach the systems that fulfil them, and their status has to come back. I built and maintained the scheduled jobs that carried out that synchronisation.
Order sync is the part of an eCommerce backend where silent failure costs the most: an order that does not reach fulfilment does not surface as an error to the customer, who simply waits. Building these jobs with explicit logging and retry behaviour is what keeps that from happening unnoticed.
Outcome
These integrations ran in production throughout my time on the account, December 2021 to November 2023.
<!-- TODO(gizem): order volume, sync frequency, or fulfilment-error reduction would be strong additions. Deliberately not estimated. -->