Question 1

What is SFCC (Salesforce Commerce Cloud)?

Accepted Answer

Salesforce Commerce Cloud (SFCC), formerly known as Demandware, is an enterprise-grade cloud-based eCommerce platform that powers online stores for global brands. It offers B2C and B2B commerce engines, AI-driven personalisation via Einstein, multi-site management, headless commerce via SCAPI, and a cartridge-based extensibility model.

Question 2

What is the difference between SFCC OCAPI and SCAPI?

Accepted Answer

OCAPI (Open Commerce API) is the legacy REST API for Salesforce Commerce Cloud, used for headless and third-party integrations. SCAPI (Shopper Commerce API) is the modern replacement — it is faster, more secure, uses OAuth 2.0 PKCE, and is the recommended API for new headless SFCC implementations.

Question 3

What is an SFCC cartridge?

Accepted Answer

An SFCC cartridge is a modular unit of code that extends or overrides Salesforce Commerce Cloud platform functionality. Cartridges follow a path-based inheritance model — custom cartridges override base cartridges without modifying core platform code. This enables clean upgrades and reusable integrations.

Question 4

What is SFRA in Salesforce Commerce Cloud?

Accepted Answer

SFRA (Storefront Reference Architecture) is the modern front-end architecture for Salesforce Commerce Cloud storefronts. It replaced the older SiteGenesis architecture and uses a controller-based MVC pattern with ISML templates, providing a responsive, mobile-first reference implementation that merchants customise via cartridges.

Question 5

How much does Salesforce Commerce Cloud cost?

Accepted Answer

Salesforce Commerce Cloud uses a revenue-sharing pricing model — typically 1–3% of Gross Merchandise Value (GMV) for B2C Commerce, with minimum annual contract values starting around $150,000 USD. Implementation costs vary by partner and project complexity.

Question 6

What is headless commerce on SFCC?

Accepted Answer

Headless commerce on SFCC decouples the front-end presentation layer from the back-end commerce engine. The storefront is built with a modern framework (React, Next.js, Vue) and communicates with SFCC via SCAPI or OCAPI. Salesforce provides PWA Kit as a reference headless implementation built on React.

Question 7

What certifications are available for Salesforce Commerce Cloud?

Accepted Answer

The primary SFCC certification is the Salesforce B2C Commerce Developer certification, which validates expertise in cartridge development, SFRA, OCAPI/SCAPI, Business Manager configuration, and platform architecture. Salesforce also offers B2C Commerce Architect and B2B Commerce certifications.

Question 8

What is SFCC Business Manager?

Accepted Answer

Business Manager is the back-office administration interface for Salesforce Commerce Cloud. Merchants use it to manage products, pricing, promotions, content slots, SEO settings, A/B tests, order management, and site configuration. Developers use it to deploy cartridges, configure jobs, manage OCAPI permissions, and access logs.

Question 9

Who is Gizem Arslan Altinbas and what is her expertise?

Accepted Answer

Gizem Arslan Altinbas is a Senior Backend Developer with 15+ years of experience. She spent nearly eight years developing Java EE internet banking and treasury applications at TEB Bank (BNP Paribas), then transitioned to e-commerce at OSF Digital where she worked on SFCC projects for Moët & Chandon, IKKS, and Facom.

Senior Backend Developer — Java, Spring & SFCC

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